Terms and conditions

THESE TERMS AND CONDITIONS INCLUDE A BINDING ARBITRATION PROVISION, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT WILL GOVERN ANY CLAIM OR DISPUTE YOU MAY HAVE WITH THE COMPANY

Acceptance of this Agreement

Simplilearn and its affiliates (“Simplilearn”, “Company”, “us,” or “we”) offers this website and mobile app (collectively, the “Site”) to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms and Conditions” or “Terms”). These Terms and Conditions control your use of this Site.

The Company Privacy Policy on the Site governs personal information we collect through the Site and is incorporated in these Terms. To the extent the provisions of the Privacy Policy conflict with these Terms, these Terms govern.

The content available on the Site is intended to be used by residents of the United States, only.

The Site is available only to individuals and entities that can form legally binding contracts under applicable law. Without limiting the foregoing, the Site and the services offered by the Site are not available to minors.

“You” refers to a Site user or a paying customer. If you are a company or another person who gives access to Company products, your access is subject to these Terms and Conditions.

If you are accessing the Site from the USA, then Simplilearn Americas Inc (“Simplilearn Americas”), is the contracting party.

If you are accessing the Website outside USA, then Simplilearn Solutions Private Limited (“Simplilearn India”), will be the contracting party This Site, the services made available through the Site (“Services”), Learning Management system and the Content therein or any other electronic services (the ‘Products’) are owned, operated and maintained, as applicable, by Simplilearn and its group companies. The Site, Services, Products and Content are, collectively, the ‘Company Products’.

By (a) using or accessing the Company Products, and or (b) accessing any Course through the Site, you agree and warrant that you have read, understood, and consent to be bound by these Terms and Conditions. Our privacy policy can be found at Privacy Policy. If you do not accept these Terms and Conditions, you must not use – and are not authorized to use – all or any portion of the Company Products.

Modification of These Terms

We reserve the right in our sole discretion to change, modify, add, or remove the terms, conditions, and notices under which the Site and Company Products are offered. It is your responsibility to check periodically for any changes we may make to these Terms. Your continued use of this Site and Company Products following the effective date of changes to these Terms or other policies means you accept and consent to the changes.

No Unlawful or Prohibited Use

As a condition of your use of the Site and Company Products, you warrant that you will not use the Site and Company Products for any purpose that is unlawful or prohibited by these Terms, conditions, and notices. You will comply with all applicable laws, including but not limited to, privacy laws, intellectual property laws, export control laws, regulatory requirements, etc. You will use the Site and Company Products in a professional manner, and you may not use the Site and Company Products in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site or Company Products. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the Site.

Under no situations or circumstances, will the Company be liable for any change in the content which it provides on the Site and Company Products, including but not limited to any errors, omissions, loss, or damage experienced in connection with the use of any content made available via our Company Products, services, or various resources such as email, blog posts, etc.

Our Company Products are available to any user with access to the Internet who has subscribed and paid Fees (if any) for the same. However, we are not responsible for the charges incurred for the usage of hardware, software, or internet services provider fee. Also, the user is fully responsible for the proper functioning of computer hardware and internet access.

You agree that all the Company Products would be made available to you at the commencement of the course as per your chosen learning approach to ensure the program delivers the desired learning outcome. By accepting these terms and conditions you hereby appoint Simplilearn as the Program delivery manager for which there shall not be any extra Fees apart from the fees already paid. However, you agree that you shall not hold Simplilearn responsible for any other transaction apart from whatever is mentioned herein explicitly.

You will be required to use login credentials for some of the sections on the Site and Company Products and the Company reserves the right to block access to our services for any user who does not follow these conditions.

We undertake commercially reasonable efforts to ensure that users get uninterrupted access to our service but cannot guarantee said access.

Site and Company Products Usage Guidelines

Do not insult, abuse, harass, stalk, threaten, or infringe the rights of others.
Do not publish, post, distribute or disseminate any defamatory, infringing, indecent, offensive or unlawful material or information.
Do not upload, install, transfer files which are protected by Intellectual Property Laws or software which affects other computers.
Do not edit our HTML source code, reverse engineer or attempt to hack our Company Products.
Do not run Spam services/scripts or anything which could affect the infrastructure, and in turn, the users.
Do not use any robot, spider, other automatic device, or manual process to mirror, monitor, data-mine, frame, scrape, or copy the Site or the contents or information contained therein without our prior express written consent.
Do not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site and Company Products or any transaction being conducted through the Site.
Do not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for any information in which you have an ownership interest) from the Site or Company Products without our prior express written consent or the appropriate third party.
Do not provide us with information that (i) contains any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; or (ii) creates liability for us or causes us to lose (in whole or in part) the services of our ISPs or other suppliers.
Do not communicate spam, advertise, or sell services such as digital downloads, eBooks, or phishing links.
Do not use any content or link pages to or from content which violates any legal, regulatory, government or network operator conditions or codes of practice.
Do not link to our Site pages and subpages with spam links/anchor text, which could provide a false impression.
Do not use or include copyrighted or registered trademarks, or Intellectual property images, design or content on the Site or Company Products.
Do not link to or from pages which support racism, terrorism or hate speech.
Do not link to or from pages which provide pornographic content and violate human and animal rights.
Do not link to or from pages with content which infringes on the intellectual property of any third party, person or entity.

If you gain access to information or material not intended to be accessed by you, you agree to immediately notify us and destroy all copies of such information in your possession and not forward such information to any third-parties. For this notice we may be contacted at the address mentioned below.

Email Communications

Email communication is not secure and there is no guarantee that an email will be delivered within a reasonable time, or at all. We advise you to contact us at the address mentioned below.

Links and Hyperlinks Terms

This Site and Company Products may contain links to other websites. We do not control the content of these websites; nor are we responsible for their website content. By providing these links, we do not endorse, sponsor or recommend such sites or the materials disseminated by or services provided by them, and are not responsible for the materials, services or other situations at or related to or from any other website. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that link to or from the Site or Company Products or third party content on the Site or and Company Products nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. We are not responsible for webcasting or any other form of transmission received from any Linked Site. We are providing these links to you only as a convenience. We reserve the right to disable links from any third-party sites to the Site or and Company Products. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against with respect to such sites and third-party content.

User ID and Password

By using or accessing the Site and Company Products, you acknowledge and agree that your user ID and password (“Participant Account“) is for your exclusive use only. Use or sharing of your Participant Account with another user is not permitted and is cause for immediate blocking of your access to the Site, the Services and the Content, the Courseware, and termination of your Participant Account. You agree that you are solely responsible for maintaining the confidentiality of your Participant Account and for all activities that occur under it. You agree to immediately notify our Grievance Officer If you become aware of or have reason to believe that there is any unauthorized use of your Participant Account. You also agree to take all reasonable steps to stop such unauthorized use and to cooperate with us in any investigation of such unauthorized uses. We shall not under any circumstances be held liable for any claims related to the use or misuse of your Participant Account due to the activities of any third party outside of our control or due to your failure to maintain the confidentiality and security of your Participant Account.

Content and Courseware

As a part of our services offered through our Site and Company Products, we shall grant you access to our content, courseware, practice tests, and other information, documents, and data which may be in audio, video, written, graphic, recorded, photographic, or any machine-readable format in relation to the specific training course you have registered for (“Content and Courseware“). We reserve the right to amend, revise or update the Content and Courseware offered to you. In the event such an amendment, revision or update occurs, we may require you pay an additional fee to access such amended, revised, or updated Content and Courseware. We only offer courses in partnership with third parties such as universities and exam prep bodies (e.g., PMI and Peopelcert) who own the courseware and license the content to learners.

Free Access

Your access to any of our free Courses is limited to self-learning videos and a select, sub-set of course resources only. Nothing herein shall at any time be construed to mean unhindered or unconditional access to all the features of the said Courses, as may be available upon purchase of the respective Courses. Your free access to these courses shall be limited to such respective number of days, as may be indicated for each Course on the date of your enrollment, and shall be revoked at the end of the specified number of days. However, we at our sole option reserve the right to revoke or extend your free access to all free content made available to you at any early instance without any notice or liability. Upon your enrollment in these free courses, no license is deemed to be granted to you for further sale or to utilize the materials for any reuse, reproduction, re-publication for commercial/non-commercial purposes. All materials provided to you under a free access are copyright products of Simplilearn or third parties or its partners. Any violation of laws herein, or otherwise, shall make you liable to the maximum extent available under law. All regular features of the Courses, including exam vouchers and certifications, but not limited to them, may be available upon a full-value purchase of the respective Courses only. Please also read our Privacy Policy carefully. Simplilearn reserves all other rights, ‘ingress’ & ‘egress’ with respect to the free access and may forfeit the access at any time without notice.

Usage of the Site and Company Products

We grant you a personal, restricted, non-transferable, non-exclusive, and revocable license to use the Site, the Services, and the Content and Courseware offered through the Site until the time the completion of the training course that you have enrolled for or the termination of this Agreement according to the Terms and Conditions set forth herein, whichever is earlier. The Services and the Content and Courseware are provided solely for your personal and non-commercial use to assist you in completing the training course you have registered for (“Restricted Purpose“). You are permitted online access to the Site, the Services, and the Content and Courseware and may download, save, or print the Content and Courseware solely for the Restricted Purpose. You are not permitted to reproduce, transmit, distribute, sub-license, broadcast, disseminate, or prepare derivative works of the Content and Courseware, or any part thereof, in any manner or through any communication channels or means, for any purpose other than the Restricted Purpose, without Our prior written consent.

Use of Communication Services

The Site and Company Products may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or within a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or privacy rights) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Site or another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.

Note that we have no obligation to monitor the Communication Services. However, we reserve the right in our sole discretion to review all activity and materials related to the Communication Services and to stop activity and remove any materials at any time, for any reason, without notice to you. We also reserve the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Further, we reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion. We shall not be liable to you for any loss you may incur as a result of our taking any action relating to removal, editing or disclosure to regulatory bodies or law enforcement, nor for the actions or inactions of other users, including anything contained in your or any third party’s Contributions. You agree to indemnify us for any cost, expenses, damages or liabilities we incur due to your use of the Sites or otherwise relating to any of your Contributions.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. The Company does not control or endorse the content, messages or information found in any Communication Service and, therefore, the Company specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Company spokespersons, and their views do not necessarily reflect those of the Company.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Information Provided by Other Users

We do not control the information provided by other users which is made available through the Site and Company Products. You may find other users’ information to be offensive, harmful, inaccurate, or deceptive. Please use caution and common sense when using the Site. Please note that there are also risks of dealing with people acting under false pretense.

Information Provided to the Company or Posted at Any Company Website

Other than personal information that you may submit in order to submit an employment application through the Site, we do not claim ownership of the materials or information you provide to us (including feedback and suggestions) or post, upload, input or submit to any Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting us, our affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of the Site and its businesses including, without limitation, the rights to: utilize, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission, except to the extent prohibited by law.

None of the Submissions shall be subject to any obligation of confidence on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall be entitled to unrestricted use of the Submissions for any purpose without compensation to the provider of the Submissions.

All personal information provided to this Site will be handled in accordance with the Site’s online Privacy Policy, the terms of which are incorporated into these Terms. You agree that the Company is not responsible for the content, quality or accuracy of information you provide.

We are under no obligation to post or use any Submission you may provide and may in our sole discretion remove any Submission at any time, for any reason, without notice to you.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

In the course of using the Site, you may submit your personal data and/or the personal data of others. It is your responsibility to ensure this information is accurate and up-to-date.

Intellectual Property Rights/ Claims of Intellectual Property Violations

While you are granted a limited and non-exclusive right to use the Site, the Services, and the Content and Courseware for the Restricted Purpose as set forth in these Terms and Conditions, you acknowledge and agree that we are the sole and exclusive owner of the Site, the Services and the Content and Courseware and as such are vested with all Intellectual Property Rights and other proprietary rights in the Site, the Services, and the Content and Courseware. You acknowledge and agree that this Agreement other than permitting you to use the Site, the Services, and the Content and Courseware for the Restricted Purpose does not convey to you in any manner or form any right, title or interest of a proprietary, or any other nature in the Site, the Services, and the Content and Courseware.

All materials contained in the Site and Company Products are copyrighted property of the Company or its subsidiaries or affiliated companies and/or third-party licensors. No material from the Site and Company Products may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For purposes of these terms, the use of any such material on any other website, Internet, intranet, extranet or other site or computer environment is prohibited. All trademarks, service marks, trade names and trade dress are proprietary to us. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without our prior express written consent. You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or other proprietary information without our prior express written consent. We consider our copyrights and trademarks to be valuable assets and take infringement of them seriously.

We comply with the applicable provisions of the Digital Millennium Copyright Act (“DMCA”). If you have a concern regarding the use of copyrighted material on the Site, please send a notice to the agent designated below and following the instructions that follow.

Designated Agent: C T Corporation System, 1999 Bryan St., Suite 900, Dallas, TX 75201-3136

Your notice must comply with the applicable provisions of the DMCA, which can be accessed here DMCA. In addition to submitting the notice in writing (written letter or email), the notice must contain the following:

A physical or electronic signature of the copyright holder or a person authorized to act on his or her behalf;
A description of the copyrighted work claimed to have been infringed and multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
A description of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit the service provider to locate the material;
Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Transaction Terms

To make a transaction on our Site, you are obligated to pay for that transaction.
Please pay close attention to your payment details such as total bill, taxes, shipping costs, and discounts.
There are certain products which require additional terms and conditions which you have to agree to before you make the purchase.
Invoice of the order placed can be viewed from your account.

WE MAKE NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH OUR SITE.

No additional or different terms contained in any purchase order, document, transmission or other communication shall be binding upon us unless agreed to by us in writing.

We reserve the right to modify or change any transaction, without prior notice, and in our sole discretion limit the order quantity on any item and to refuse service to anyone.

Satisfaction with products or services

We cannot ensure that you will be satisfied with any products or services that you purchase from the Site. In the event we are held liable for any damages related to the products and services, your sole and exclusive remedy will be limited to reimbursement for services or products paid for by you to us. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond one (1) year after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.

Right to Modify

We reserve the right to cancel or modify purchases or order for services when we reasonably believe that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the purchases or reservations contain or resulted from a mistake or error.

Right to Refuse Service/ Term and Termination

We may prohibit you from participating in or utilizing the Site if in our sole and absolute discretion you show a disregard for the Terms and Conditions or act in an unacceptable manner, with the intent to annoy, abuse, threaten, or harass any other person, or in any other disruptive manner. We reserve the right to block your access to the Content and Courseware with immediate effect as a result of your misrepresentation, default, misconduct, or breach of your obligations under these Terms and Conditions (“Event of Default“). On the occurrence of any Event of Default, we shall be authorized to exercise all the rights and remedies under this Agreement or applicable Law or available in equity to seek indemnification for any Loss or Claim resulting from any such Event of Default.

We also reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders in our sole and absolute discretion.

Suspension of Site

If for any reason any portion of the Site is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond our reasonable control which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Site, we reserve the right (but not the obligation) in our sole and absolute discretion, to prohibit you and any other individual or entity from using the Site, and to cancel, terminate, modify or suspend the Site or any portion thereof and void such information.

Mobile Application Users

The Terms and Conditions apply to your use of any version of the Simplilearn mobile application (“App”). If you do not agree to these Terms and Conditions, you must uninstall the App. If we terminate your access to the App, you agree to immediately uninstall the App.

Please note that our App may not be compatible with your device or mobile carrier. You are responsible for all mobile, data, or other charges or costs you incur, including but not limited to charges related to downloading, installing, accessing and or using the App.

We reserve the right in its sole discretion to make changes, updates or corrections to the App, cease providing certain features, impose usage limitations or stop providing the App at any time.

You must also comply with any applicable third-party agreement when using the App, including your mobile services agreement.

Electronic Communications Privacy Act Notice (18 U.S.C. 2701-2711)

We make no guaranty of confidentiality or privacy of any communication or information transmitted on the site or any web site linked to the site. We will not be liable for the privacy of the information, e-mail addresses, registration and identification information, disk space, communications, confidential or trade-secret information, or any other content transmitted over networks accessed by the site or otherwise connected with your use of the site.

Disclaimers

Pricing Disclaimer: All prices, products, and offers on our Site are subject to change without notice. While we strive to provide most accurate and up-to-date information, in some cases one or more items on our Site may be priced incorrectly. This might happen due to human errors, digital images, technical errors, or a mismatch in pricing information received from our suppliers. We reserve the right to change prices for all our products, offers, or deals. These changes may be due to market conditions, course termination, providers, price changes, errors in advertisements, and other mitigating circumstances. However, we will not change the price you paid at the time of purchase of any course.

AI Disclaimer: Certain Simplilearn Services may use artificial intelligence (“AI”) and are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, or non-infringement.

AI-generated outputs may be inaccurate, incomplete, or unsuitable for your intended use. You are responsible for independently reviewing and verifying any AI-generated content before relying on or using it, including in coursework or professional settings.

Technical inaccuracies: The Site may contain technical inaccuracies or typographical errors or omissions. We are not responsible for any typographical, photographic, technical or pricing errors listed on our Site. We reserve the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice as described above in Modification of These Terms.

Payments

To the extent that you access external websites through our Site, or through a link on our Site for the purpose of payment processing, those entities may have their own terms, conditions, privacy policies, data collection, and use and disclosure practices.

SMS Communications Terms

By providing your mobile number and e-signing up to receive communications from us, you are giving your express written consent to receive marketing and non-marketing communications from, or on behalf of, Simplilearn and/or our partners at any time of day at the phone number provided. These communications may include by whatsapp, AI generated or synthetic voice calls; artificial or prerecorded voice messages; text (SMS/MMS/RCS) messages; and/or calls or texts made using an automated system or an automatic telephone dialing system. Your consent is not a condition of purchase.

Opting out. You can opt-out of receiving text messages at any time by texting “Stop”. You will receive one additional text confirming that your opt-out was processed. You can reply “HELP” for help.

You can opt out of receiving marketing calls by contacting us at dataprivacy@simplilearn.net

Message Frequency. You will receive text messages or marketing calls up to [insert frequency]. We reserve the right to change the frequency of the communications you will receive under this messaging program. We will notify you via text or [insert] if we change the frequency and provide you with the opportunity to opt out.

Cost. Message and data rates may apply to each text message sent or received in connection with our text communications, in addition to any applicable roaming charges. Please contact your mobile telephone carrier for pricing plans. We do not impose a separate fee for sending our text messages.

Your Mobile Telephone Number. You represent that you are the account holder for the mobile telephone number(s) that you provide. If you change your mobile telephone number, you are responsible for notifying us immediately. If you fail to notify us of a change, you agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by such failure, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.

Liability. We are not responsible for any charges, errors, or delays in text delivery caused by your carrier or third-party service providers. By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.

We will not share text messaging opt-in data and consent status with any third parties for marketing, promotional or advertising purposes. We may share your personal data with third parties as necessary to help us deliver our messaging services (e.g., platform providers, phone companies, and third parties who help deliver text messages).

By signing up to receive our messages and providing your telephone number, you accept and agree to be bound by these Terms and Conditions, the website Privacy Policy and Terms and Conditions, and any other applicable terms and agreements.

We reserve the right to terminate our messaging program, in whole or in part, at any time without notice.

Usage of Personal Information of Participants

We reserve the right to feature your picture in any photos, videos, or other promotional material used by Us. Further, we may use your personal information to inform you about other training courses offered by Us. However, we shall not distribute or share your personal information with any third-party marketing database or disclose your personal information to any third party except on a case-to-case basis after proper verification of such third party or if required under any applicable law.

Availability of Products Outside the United States.

The products and/or services described in and available through the Site may not be available in your country. We make no representation that the services or products offered in the Site are appropriate or available for use in any particular location. Those who choose to access the Site do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

If use of the Site and/or viewing or use of any material or content therein or services offered thereby violates or infringes any applicable law in your jurisdiction(s), you are not authorized to view or use the Site and must exit immediately. Your viewing and/or use of the Site constitutes your representation that you are unconditionally and without limitation permitted to view and use the Site and indemnify the Company and its affiliates, and their owners, partners, franchisees, subsidiaries, officers, each of such person's or entities' directors, employees, contractors, agents, licensors and suppliers (collectively, the "Indemnified Parties"). Parties may rely upon such representation.

The Site is operated from the United States, and it is possible that some software from the Site or the products and services offered on the Site may be subject to United States export controls. Products and services described on the Site and software downloaded or otherwise exported or re-exported from the Site are not intended for sale, download or export (i) into (or to a national or resident of any country that is subject to a U.S. or U.N. embargo or sanction or to anyone on the US Treasury Department's list of Specially Designated Nationals or anyone subject to the same or similar restrictions even if not listed or the US Commerce Department's Table of Deny Orders. downloading or using the software, products or services, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any of the above restricted lists or subject to such restrictions.

Limitation of Liability

YOU EXPRESSLY AGREE THAT USE OF THE SITE, THE SERVICES, THE CONTENT AND COURSEWARE ARE AT YOUR SOLE RISK.

WE DO NOT WARRANT THAT THE SITE OR THE SERVICES OR ACCESS TO THE CONTENT AND COURSEWARE WILL BE UNINTERRUPTED OR ERROR FREE; NOR IS THERE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, THE SERVICES OR THE CONTENT AND COURSEWARE, OR THE SUITABILITY, ACCURACY OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SITE, THE SERVICES, OR THE CONTENT AND COURSEWARE.

TO THE MAXIMUM EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS, AVAILABILITY, COMPATIBILITY OR ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE, THE SERVICES, OR THE CONTENT AND COURSEWARE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE, THE SERVICES, OR THE CONTENT AND COURSEWARE.

THE DISCLAIMER OF LIABILITY CONTAINED IN THIS CLAUSE APPLIES TO ANY AND ALL DAMAGES OR INJURY WHATSOEVER INCLUDING WITHOUT LIMITATION ANY USE OF THE SITE, COMPANY PRODUCTS, FEATURES OR CONTENT, FAILURE OF PERFORMANCE, ERROR, OMISSION, AVAILABILITY, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF DATA OR RECORDS OR ANY OTHER MATERIAL, THE LOSS, DAMAGE OR CORRUPTION OF ANY EQUIPMENT IN CONNECTION WITH THE SITE OR CONTENT, ANY ERRORS IN OR OMISSIONS IN PROVIDING THE SITE, COMPANY PRODUCTS OR THE CONTENT AVAILABLE THEREIN, THE ACCURACY, OR COMPLETENESS OF THE SITE OR CONTENT, OR ANY DELAY OR FAILURE IN PERFORMANCE BEYOND THE REASONABLE CONTROL OF THE COVERED PARTIES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

SINCE CERTAIN STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

YOU HEREBY SPECIFICALLY ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE, WRONGFUL, OR ILLEGAL CONDUCT OF THIRD PARTIES, OR OTHER USERS OF THE WEBSITE, THE SERVICES OR THE CONTENT AND COURSEWARE AND THAT THE RISK OF DAMAGE OR INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.

YOU AGREE THAT OUR LIABILITY OR THE LIABILITY OF OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM (WHETHER IN CONTRACT, TORT OR OTHERWISE) IN ANY WAY CONNECTED WITH THE SITE, SERVICES OR THE CONTENT AND COURSEWARE SHALL NOT EXCEED TWENTY U.S. DOLLARS ($20) OR THE FEE RECEIVED BY US FOR THE PARTICULAR TRAINING COURSE, WHICHEVER IS GREATER.

ANY CAUSE OF ACTION RELATED TO THE SERVICES PURSUANT TO ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES IS PERMANENTLY BARRED.

To the extent that a secondary party may have access to or view Company content on your computer or mobile device, you are solely responsible for informing such party of all disclaimers and warnings in this Agreement.

Indemnification

You agree to indemnify and hold us, our subsidiaries, affiliates, contractors, licensors, directors, officers, employees, and agents, (collectively, the "Indemnified Parties"), from and against any and all allegations, demands, claims, liabilities, damages, fines, losses, expenses, penalties or costs of whatsoever nature, including reasonable attorneys’ fees and court costs, and whether by reason of death of or injury to any person or loss of or damage to any property or otherwise ("Claims") arising or resulting in any way from any violation of these Terms and Conditions, your use of or activity on the Site, Services, Content or Courseware, or any related act or failure to act by you and whether or not occasioned or contributed to by the negligence of the Company or any agent or employee of the Indemnified Parties or any of them (except as and to the extent prohibited by applicable law) or Claims arising from your account, including, without limitation, any Claims related to infringement by you of the intellectual property rights of any person, including without limitation, copyright, patent, trade secret, trade mark, artist rights, droit moral, privacy, publicity or rights under other intellectual property laws.

Without limiting the foregoing, if you cause technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

In the event that any Claim is made or any action or proceeding is brought against the Indemnified Parties, or any of them, arising out of or connected with the Terms and Conditions, any such Indemnified Party may, by reasonable notice to you, require you, at your expense, to resist such Claim or take over the defense of any such action or proceeding and employ counsel for such purpose, such counsel to be subject to the prior written approval of such Indemnified Party, which approval shall be deemed to have been given hereby in the case of counsel acting for your insurance underwriters engaged in such resistance or defense. You shall cooperate with us in the defense of any Claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Waiver

Neither failure nor delay on our part to exercise any right, remedy, power, or privilege hereunder shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. No term of these Terms and Conditions shall be deemed waived, and no breach consented to, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. No waiver of any rights or consent to any breaches shall constitute a waiver of any other rights or consent to any other breach.

Severability

In the event any provision of this Terms and Conditions is held invalid or unenforceable under the applicable laws as specified under Governing Law and Jurisdiction section, the remaining provisions shall continue in full force and effect, and the Terms and Conditions shall be deemed to be reformed by replacing such invalidated or unenforceable provision with a valid and enforceable provision that gives effect as closely as possible to the intentions of the parties as expressed by the invalidated or unenforceable provision.

Governing Law and Jurisdiction

For users, who are residents of the USA: To the maximum extent permitted by law, these Terms are governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site, services and Courseware. You also agree that any action at law or in equity arising out of or relating to the Terms shall be filed only in the United States District Court for the District of Collin County, if there is no federal jurisdiction over the action, in the courts of the State of Texas located in Collin County, Texas. You hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including without limitation this paragraph.
For users who are not a resident of the U.S.A., this Agreement shall be governed by and construed in accordance with the Laws of India and the courts in Bangalore, India shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement

MANDATORY ARBITRATION AND CLASS-ACTION AND JURY WAIVER (FOR USERS WHO ARE RESIDENTS OF THE USA)

THESE TERMS AND CONDITIONS INCLUDE AN ARBITRATION AGREEMENT, JURY TRIAL WAIVER AND CLASS ACTION WAIVER THAT APPLY TO ALL CLAIMS BROUGHT AGAINST US.

To the extent permitted by applicable law, any dispute arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration only, except where prohibited by law. Claims must be brought in an individual capacity and not as part of any class, collective, or representative action, unless such waiver is unenforceable under applicable law.

You waive any right to a jury trial for disputes subject to arbitration. If any portion of this clause is found unenforceable under applicable law, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

Simplilearn and you agree to arbitrate all disputes or claims arising out of or relating in any manner to the Site, the Services, the Content, and Courseware (collectively and individually, any “Claims”). This agreement to arbitrate (hereinafter “Arbitration Agreement”) is intended to be broadly interpreted. Claims include, but are not limited to: (a) Claims arising out of or relating in any manner to the Site, the Services, the Content, and the Courseware, including without limitation alleged violations of disclosure or privacy duties under statutory or common law; (b) Claims that arose before the effective date of the Agreement or any prior agreement and (c) Claims that may arise after the termination of the Agreement.

This Arbitration Agreement evidences a transaction in interstate commerce, and the Federal Arbitration Act, 9 U.S.C.A. §§ 1 et seq., governs the interpretation and enforcement of this Agreement. This Arbitration Agreement survives after termination of the Agreement, as set forth above.

Arbitration uses a neutral arbitrator to resolve a dispute instead of a judge or jury. It results in a final and binding decision that is subject to limited appellate review. By agreeing to arbitration, you waive the right to resolve your dispute through other available processes such as court or administrative proceeding. An arbitrator must honor the terms in this Terms and Conditions and can generally award the same damages and relief a court can award under the law, including declaratory or injunctive relief. Certain rights that you might have in court such as access to discovery may be unavailable or limited in arbitration.

Any dispute, controversy or claim between you and Company, its agents, employees, officers, directors, principals, successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, ‘Company‘) arising out of or relating to these Terms, the Site or Content and Courseware (collectively “Dispute”) shall be settled by final and binding arbitration. Claims include, but are not limited to: (a) Claims arising out of or relating in any manner to the Site, the Services, the Content, and the Courseware, including without limitation alleged violations of disclosure or privacy duties under statutory or common law; (b) Claims that arose before the effective date of the Agreement or any prior agreement and (c) Claims that may arise after the termination of the Agreement.

Notice of Dispute and Pre-Arbitration Procedures.
1. Notice. A party who intends to pursue a Claim must first send to the other a letter describing the Claim. Any notice of dispute sent to us should be addressed to: grievance.redressal@simplilearn.net. Any notice of dispute sent to You by us shall be sent to the address in our records that is associated with your account at the time the notice of dispute is sent.
2. The notice of dispute must: (a) describe the nature and basis of the Claim; (b) propose the specific relief sought; (c) state the name and address of the claimant; and (d) include the account number to which the Claim relates. If we and you do not reach an agreement to resolve the Claim described in the notice of dispute within forty-five (45) days after the notice of dispute is received, you or we may commence a binding arbitration proceeding by filing a demand for arbitration with the American Arbitration Association or any successor of that organization (“AAA”).
3. A form for initiating arbitration proceedings is available on the AAA’s website at adr.org. If the AAA is unwilling or unable to serve as the provider of arbitration or enforce any provision of this Agreement, we may designate another arbitration organization with similar procedures to serve as the provider of arbitration.
4. If you or we attempt to commence arbitration proceedings before providing the requisite notice of dispute, you or we hereby agree to withdraw the demand for arbitration without prejudice to re-filing it forty-five (45) days after the date on which the premature arbitration demand was first filed. Neither you nor we shall disclose to the arbitrator the existence, amount, or terms of any settlement offers made by either party until after the arbitrator issues a final award resolving the Claim.
5. You shall be responsible for paying any and all fees and costs associated with any arbitration You initiate, including without limitation your own attorneys’ fees.
Arbitration Procedures.
1. Rules. The arbitration will be administered by the AAA and governed by the Commercial Arbitration Rules of the AAA (in the case of commercial accounts) and by the Consumer Arbitration Rules of the AAA (in the case of consumer accounts), as modified by this Terms and Conditions. The AAA Rules are available online at adr.org or by calling the AAA at 800-778-7879 or you can write them at American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 (the “AAA Notice Address”). In the event of any inconsistency between the AAA’s rules and this Terms and Conditions, the terms of this Arbitration Agreement shall control.
2. Proceedings. All Claims shall be determined by a single arbitrator. Any Claims and defenses that can be asserted in court can be asserted in the arbitration. The arbitrator shall be entitled to award the same remedies that a court can award, and the arbitrator’s award can be entered as a judgement in a court of competent jurisdiction and enforced as such. Except as provided by applicable law, the arbitrator’s award is not subject to judicial review and cannot be appealed.
3. Any determination as to whether this Agreement is valid or enforceable in part or in its entirety will be made solely by the arbitrator, including without limitation any issues relating to whether a Claim is subject to arbitration; provided, however, the enforceability of the Class Action Waiver set forth below shall be determined by a court of competent jurisdiction.
4. If the value of the relief sought (either to You or to us) is $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If the value of the relief sought (either to You or to us) exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearing will take place in Collin County in the State of Texas, unless otherwise required by law. Upon request of either party, the arbitration shall be conducted via telephone to the extent permitted by the AAA Rules.
5. Unless both you and we agree otherwise, you or we, as applicable, must bring all related or similar Claims in a single arbitration proceeding. If you or we later initiate a subsequent arbitration asserting Claims that are related or similar to ones that were raised by such party in a prior arbitration, the AAA or the arbitrator shall either: (i) consolidate the subsequent arbitration with the earlier proceeding if it is ongoing; or (ii) dismiss the subsequent arbitration if it raises Claims that would be barred by applicable law if brought in court. The arbitrator will give effect to statutes of limitation in determining any Claim and may dismiss the arbitration on the basis that the Claim is barred. For purposes of the application of any statutes of limitation, the service on AAA under applicable AAA rules of a notice of Claim is the equivalent of the filing of a lawsuit.
6. The arbitrator shall have sole authority to and shall address all claims or arguments by both parties, concerning the formation, legality, and enforceability of this arbitration clause, the scope of this arbitration clause, and the arbitrability of any claim or issue arising between you and Company.
7. To initiate the arbitration process, send a letter to the AAA and to Company, grievance.redressal@simplilearn.net with a request for arbitration and a description of your claim. You may also send a copy to the AAA online at https://www.adr.org. The AAA‘s rules govern payment of all filing, administration, and arbitrator fees. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration.
8. Upon request of either party, the arbitration shall be conducted via telephone or online method to the extent permitted by the AAA Rules.
9. The arbitrator will follow these Terms and Conditions and the award will be final and binding. At the conclusion of arbitration, the arbitrator shall issue a written decision explaining the basis for the award. Any awarded relief shall not exceed what is allowed by applicable law and the Terms and Conditions.
10. The parties agree that any declaratory or injunctive award may be vacated or corrected on appeal by either party to a court of competent jurisdiction for an error of law or legal reasoning. The parties shall bear their own costs and fees for any appeal. Judgment on any arbitration award may be entered in any court of competent jurisdiction. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.
11. You agree that this arbitration section shall apply to any dispute or claim with other parties arising out of or relating to the Terms and Conditions and Site, including the determination of the scope or applicability of this section, regardless of the date of accrual, except that you or any such third parties may take claims to small claims court if they qualify for hearing by such a court.
12. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.
13. If for any reason this arbitration clause is deemed inapplicable or invalid, you and we both waive to the fullest extent allowed by law, any claims to recover punitive or exemplary damages.
CLASS ACTION WAIVER. THE ARBITRATOR MAY AWARD INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM. ANY INJUNCTIVE RELIEF MUST BE INDIVIDUALIZED IN NATURE AND CANNOT AFFECT ACCOUNTHOLDERS OTHER THAN THE CLAIMANT. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, OR AS A PRIVATE ATTORNEY GENERAL, OR ON BEHALF OF THE GENERAL PUBLIC. FURTHERMORE, UNLESS BOTH YOU AND WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
WAIVER OF JURY TRIAL. BY AGREEING TO BINDING ARBITRATION, THE PARTIES IRREVOCABLY AND VOLUNTARILY WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY AS PERMITTED BY LAW IN RESPECT OF ANY CLAIM. FURTHERMORE, WITHOUT INTENDING IN ANY WAY TO LIMIT THIS ARBITRATION PROVISIONS OF THIS AGREEMENT, TO THE EXTENT THAT ANY CLAIM IS NOT ARBITRATED, THE PARTIES IRREVOCABLY AND VOLUNTARILY WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY TO THE EXTENT PERMITTED BY LAW IN RESPECT OF SUCH CLAIM. THIS WAIVER OF JURY TRIAL SHALL REMAIN IN EFFECT EVEN IF THE CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE.
Severability. If any provision in this Agreement other than the Class Action Waiver is found to be unenforceable, the remaining provisions shall remain fully enforceable.
Right to Opt-Out. You have the right to opt-out of this Arbitration Agreement and it will not affect any other terms and conditions of the Agreement or your relationship with us. To opt-out, You must notify us in writing of your intent to do so within thirty (30) days after this Arbitration Agreement was provided to or agreed to by You. Your opt-out will not be effective and You will be deemed to have consented and agreed to this Arbitration Agreement unless your notice of intent to opt-out is received by the Company in writing within such thirty (30) day time period. Your notice of intent to opt-out must include the account numbers to which the request applies, must state “I elect to opt-out of the Arbitration Agreement” or words to that effect, and must be sent to the following email address in a timely manner: grievance.redressal@simplilearn.net. If You request to opt-out of the Arbitration Agreement, we will provide a confirmation communication back to You within ten (10) days of receipt of your written notice. If You opt out of this Arbitration Agreement in a timely manner, the following dispute resolution provisions apply:
1. For users who are a resident of the U.S.A., these Terms and Conditions shall be governed by and construed in accordance with the Laws of Texas and the courts located in Collin County shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement.
Availability of Small Claims Court and Access to Government Agencies. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This Agreement does not preclude You from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.

Assignment

You are not permitted to assign this Agreement or the rights and obligations under this Agreement to any third party and you only shall be held liable for any breach of these Terms .

Entire Agreement

These Terms and Conditions, along with the Privacy Policy, Cookie Policy, Refund Policy, and any additional guidelines, rules, and/or disclaimers posted on the Site constitutes the entire agreement governing your use of our Site and supersedes any prior agreements, if any, relating to any matter dealt within this Agreement.

General Terms.

The following general terms apply to you and your use of the Site:

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms and Conditions or use of the Site, Content and Courseware.

Our performance of these Terms and Conditions is subject to existing laws and legal process, and nothing contained in these Terms and Conditions is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use.

Unless otherwise specified herein or agreed to by the user, these Terms and Conditions constitute the entire agreement between the user and the Company with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and the Company with respect to the Site. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

For University of Cambridge Online Programs

Applicable additional Terms of Purchase: https://advanceonline.cam.ac.uk/terms-of-purchase

Applicable additional course-related policies: https://advanceonline.cam.ac.uk/policies

Grievance Redressal

In case you have any concerns or queries, please reach out to our Grievance Officer. Our Grievance Officer shall undertake all reasonable efforts to address your grievances in the shortest possible time. You may contact us at:

Grievance Officer: Ranjan Singh
Email: grievance.redressal@simplilearn.net

You can also reach out to us through postal mail at

United States of America
Simplilearn Americas Inc.
5851 Legacy Circle, 6th Floor,
Plano, TX 75024, USA

India
Simplilearn Solutions Private Limited
# 53/1 C, Manoj Arcade, 24th Main, Harlkunte,
2nd Sector, HSR Layout
Bangalore – 560102, Karnataka, India.

Singapore
Simplilearn Singapore Pte. Ltd.
#14-302, The Plaza,
7500A Beach Rd,
Singapore 199591.

Last Updated on: DD/MM/YYYY

Privacy Policy

Purpose

Simplilearn (“Simplilearn,” “we,” “us,” or “our”) is committed to protecting your privacy.

This Privacy Policy (“Policy”) describes how we collect, use, and share the personal information we collect about you when you visit or interact with simplilearn.com or our Mobile App (collectively, “Site”). This Policy is incorporated into the Terms and Conditions

“You” refers to a Site user or a paying customer.

Please read this Policy carefully before using the Site or otherwise submitting personal information to us. By visiting the Site or submitting personal information, you indicate your understanding that the collection, use, disclosure, and retention of your personal information is subject to the terms of this Policy and our Terms and Conditions. If you do not consent to the collection, use, disclosure, and retention of your personal information as described in this Policy, please cease using the Site and/or do not provide us with such information. This Policy does not apply to third-party websites accessible through our Site or other applications.

Changes to this Policy

We have the discretion to update this Policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this Policy periodically for updates. Your continued use of the Site following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Site if you do not accept the terms of this Policy or any modified version of this Policy.

Notice to End Users

In some cases, an administrator may create an account on your behalf if you are an “End-User”. The administrator may provide your information, including certain Personal Information. In such cases the administrator who may be your Employer or an Authorized Training partner (ATP), is our “Client.”

If you are an End-User, please contact your Employer or Authorized Training Partner for information about its privacy or security practices.

What Personal Information Do We Collect?

We may collect the following categories of personal information about you. We may add to these categories and the purpose(s) we collect, use, and disclose it. In those cases, we will inform and update this section of the Policy.

Identifiers (including personal information described in Cal Civ Code sec. 1798.80 (e)) such as name, date of birth, mailing address, unique personal identifier, online identifier, user ID, device ID, IP address, phone number, email address, billing information, account name, username and password, education details, Social Security number, driver’s license number, signature, “identity proofs”, or other similar identifiers.
Characteristics of protected classifications under federal or California law such as veteran status, religion, gender.
Commercial information such as courseware, products, and services you have purchased, used, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity such as browsing history, search history, your interaction with an internet website, application, or advertisement, including any referral source to our Site, length of visit, page views, navigation paths and usage data. Through our mobile app, we may also collect information about your camera access, microphone usage, contacts, device permissions, and app usage patterns.
Geolocation data including your location information while visiting our website or using our mobile app.
Audio, electronic, visual, thermal, olfactory, or similar information such as identifiable information obtained about you from voicemail messages, while speaking with our service representatives, including on the telephone, and captured by video cameras.
Professional or employment-related information such as your professional experience, work contact information, employer name, title and role, business type, and similar information.
Education information that is non publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, Sec. 1232g; 34 C.F.R. Part 99).
Sensitive Information. Sensitive information means a consumer’s account log-in, in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; the contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication; or data related to citizenship.
Inferences drawn from any of the information identified above to create a profile about you to help us identify potential students, their location, experience, education, or potential interests. For example, we may use information from your browser including your location or device as well as information you submit or we collect from consent and lead forms (e.g., name, years of experience, email, and phone number). We may also use information to recommend courses.

All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) on our servers.

Cookies and Web Technologies

Our Site may use web technologies such as cookies, browser analysis tools, server logs and web beacons for purposes which may include recognizing you when you return to the Site, estimating our audience size, tracking visits to the Site, analyzing Site usage, helping us improve the quality of the Site, processing your requests, and providing you with relevant advertising based on your interests. These technologies may be set by us or a third party.

Cookies are small files consisting of letters and numbers that automatically collect certain information. These files uniquely identify and recognize your browser or device and transmit information back to the server. Depending on the type of cookie, it can perform different functions. The following cookies are used on the Site:

Strictly Necessary/ or Essential Cookies: These are essential to the basic operation of our Site and without them, we may be unable to provide the Site or certain services or features. For example, these cookies help remember information you input, enable you to navigate around the Site and use its features, or provide you with requested services.
Performance/Analytics Cookies: These gather information about how you use the Site. Analytics cookies may be set by third parties to analyze how you use the Site so we can make your use of the Site more productive or improve the Site as well as the products and services we offer. To do so, they may collect information about your equipment, browsing actions and patterns, details about your visits to our Site (e.g., traffic data, location data, logs and other communication data, and the resources that you access and use on the Site), information about your computer and internet connection (e.g., IP address, operating system, browser type, type of device you are using, mobile ad identifiers), and information about your preferences. For example, we use analytics services provided by Google Analytics.
Functionality/Personalization Cookies: These cookies save information that you enter so the Site can recognize you, remember your username or choices such as language, or personalize content for you.
Advertising and Tracking Cookies: These cookies may monitor or track your visit and interaction with the Site. They may also collect details about the device you use to access the Site (e.g., your computer or mobile phone), your IP address, browser type and operating system. Some of these cookies may follow you when you leave the Site and travel to other websites. This information helps with activities such as tailoring the Site and communications to your interests, performing ad targeting or retargeting, measuring the performance of ads; creating look-a-like audiences; and remembering whether you have previously visited the Site. We may place these cookies on your device or third parties, such as advertising partners or social media platforms may place them when you visit the Site.
Social media widgets. The Site includes social media features, such as Meta, Twitter, YouTube, LinkedIn, Telegram and Instagram widgets. These features may collect information such as your IP address and the pages you visit on the Site through cookies or other tracking technologies. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the social media companies that provide them and we recommend reviewing their policies for further information.

When you visit or use our Site, cookies and similar technologies may be used by our online data partners or vendors to associate your activities with additional information they or others have about you, including by association with your name, email or home address.

Controlling cookies. You can control cookies through your browser settings and other tools. Most browsers will allow you to block or refuse cookies. However, you may need to manually adjust your preferences each time you visit a website. Unless you adjust your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our Site. Please note that if you block certain cookies, some of the services and functionalities of our Site may not work. For more information, see the Help section of your browser. You can also find information about managing cookies at the following links:

The Site may also use web technologies such as:

Web beacons/tracking pixels. We or third parties may set these small electronic files to help with functions such as ad tracking and optimization, performance measurement, analytics, counting Site visitors, or serving you targeted ads when you leave the Site. They may collect information about your interactions with the Site (e.g., page view, view content, search, sign up, download, submit form, video views), user information (e.g., IP address, browser information), or follow you to collect information about your online activities over time and across third-party websites or other online services. These may include, without limitation, Facebook/Meta, LinkedIn, and YouTube pixels. For more information on their privacy practices, you can visit:
a) https://www.facebook.com/policy.php,

b) https://www.youtube.com/intl/en_us/howyoutubeworks/privacy/

c) https://www.linkedin.com/legal/privacy-policy.
URL trackers. These third-party trackers are strings of code that track user behavior after clicking on a URL for marketing purposes.
Browser/device/online fingerprinting. These third-party tools use scripts to track the attributes of the visitor’s device or browser to build a profile of the user.
Key loggers.
Chatbot. The Site uses chatbots to process and respond to user questions. Some of these chatbots are automated bots. The user’s interaction with the chatbot may be monitored, recorded and shared with the vendor supporting this tool for us.
Session replay. We may record your interaction with the Site to help us analyze and understand how the Site is utilized by visitors and to help improve it. These tools may record information such as your clicks, scrolls and mouse movements, feedback polls, country, duration, device, name, email, ID, browser, OS, and IP address

We also use website logging (i.e., automatic recording of activity and events on our Site) to track user activity, detect unusual behavior, and respond to technical issues. These logs capture data related to user activities such as device type, browser types, location, language preference, time zone, screen size and referring/exiting pages.

Email pixels. We may embed email pixels in the emails we send you. When you open the email, it sends information to us including how many people open our emails, click on links, the percentage of recipients who read email on their phones, and similar information. We use this information for marketing purposes and to better understand our audience.

IMPORTANT: By using the Site, you consent to the collection and processing of data for the purposes and functions described above.

How Do We Collect Your Personal Information?

We collect your personal information from a variety of ways, including from

You, when you use or visit our Site and voluntarily provide information via one of our contact forms, communicate with us including via a chat or phone session, purchase one of our courses, register on our Site, create or access an account, apply for a position with us, participate in a survey, or post on our community website or blogs (Please refer to our section on Public Forums).
Related entities, affiliates, and business partners including joint ventures (e.g., partners with which we offer co-branded services or engage in joint marketing activities). This may include academic institutions who provide or support courses we offer.
Service Providers, Contractors and Vendors who collect information needed to operate the Site, provide products or services in connection with your use of our Site, or as related to our advertising and marketing activities (e.g., determine a location based on your IP address in order to customize certain products to your location).
Third Parties that are lawfully entitled to share your data with us such as your employer or Authorized Training partner (ATP); referring parties; academic institutions; or data brokers from which we purchase demographic data to supplement the data we collect.
Enterprise Customers, if you are an employee of an organization using our services.
Social media and related services, consistent with your settings on such services or from publicly available websites consistent with their terms and conditions.
Publicly available sources such as open government databases or other data in the public domain.
Through website technologies such as cookies, tracking pixels, or chatbots as you navigate through and interact with our Site or an email that we send you. This information may include device type, browser type, version and operating system, location, language preference, time zone, screen size, referring / exit pages, and Site usage data. We may collect data through our mobile app, including through device permissions, push notifications, GPS location and in-app behavior. For additional information, please see the section on Cookies, below.

Referrals and Third-Party Information

Our Site may allow you to refer, invite, or share information about other individuals. If you provide us with personal data relating to another person, you represent and warrant that you have the authority to do so and, where required by applicable law, have obtained the individual's consent to share their information with us and for us to process it in accordance with this Privacy Policy.

How Do We Use Your Personal Information?

In general, we use the personal information we collect about you only for the purpose it was collected, for compatible purposes, or as permitted or required by law. We may change or add to the purposes we collect personal information. In that case, we will inform you and obtain your consent when required by law. For example, we may use your personal information to:

provide and administer the Site.
communicate with you including providing information, products, or services you request from us; send email alerts; or send communications concerning our products, services, events, or news that may be of interest to you.
recommend courses.
Enrolments and certifications.
assess the needs of your business to determine or suggest suitable products.
verify identity and transactions.
process payments.
respond to and monitor customer service requests.
create and administer your account.
facilitate your transactions with other users when you use our Site.
engage in advertising, marketing, and promotional activities including targeted advertising and advertisement measurement.
engage in data analytics, website optimization, and tailoring advertising to your interests.
ensure your information is accurate and to personalize our communications to you. For example, we may aggregate your personal information with data from various sources for purposes of keeping information up to date.
connect your social media services or other accounts to our services. We may use this information to make your experiences with us more personal or share and use it as described elsewhere in this Policy.
carry out our obligations and enforce our rights, including those arising from any contracts with you (e.g., billing, payment, collections or enforcing our Terms and Conditions).
review, improve, and monitor our Site, applications, online services, and overall consumer experience, including customization to meet specific needs.
provide customer service and engage in quality control activities concerning our products and services.
conduct testing, research, analysis, and product and service development (e.g., statistical analyses of user behavior and characteristics at an aggregate level to measure interest in and use of the various areas of the Site).
protect the rights, property, security, and safety of us, our employees, our consumers, our information systems, and the public.
process your application for a position with us.
train, develop, deliver and improve our AI models for purposes such as helping recommend courses or respond to your questions.
share information with analytics providers, third-party advertising networks, or third-party SDKs (e.g., device location, email lists) for purposes including retargeting users in other apps or websites or to find similar users.

We may collect your email address via cookies and pixels through third-party partners who combine it with other information they maintain about you (e.g., your mailing address) so we can send you relevant marketing offers by direct mail.

When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided.

We reserve the right to use or disclose to third parties, as necessary, personal information collected about you: (a) if such information is subpoenaed; (b) to comply with federal, state, or local laws; (c) to comply with a civil, criminal, or regulatory inquiry, investigation, or summons by federal, state, or local authorities; (d) to cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws; (e) to conduct an investigation, exercise or defend a legal claim, (f) if we are sold, merge with a third-party or are acquired by a third-party (collectively, “M&A Transactions”) (including where we share your personal information in connection with the due diligence process associated with a potential M&A Transaction); (g) if we are the subject of bankruptcy proceedings; and/or (h) when we deem it necessary or appropriate. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission. We may also use and disclose your personal information at your direction.

How Do We Disclose Your Personal Information?

In general, we will not disclose your personal information except with your consent, as described in this Policy, or as permitted or required by law. This includes disclosing your personal information for the same reasons that we may use it, as stated above. In doing so, we may disclose your personal information to the following categories of third parties:

Our employees and personnel who have a need to know based on job responsibilities.
Service providers, contractors and vendors. We may share information with third parties who collect or process information on our behalf or provide us with certain services. For example, website operation or hosting, email and communications services, operating our newsletter, business support, IT services, data storage, shipping and fulfillment services, payment processing, analytics, security and services related to your application for a position with us. We may share data collected through our mobile app with third-party SDK, analytics tools, and advertising partners.
Related entities, affiliates, agents, and business partners. We share information for purposes related to providing or administering courses; for operational, management and administrative purposes; internal audit, legal, regulatory, security, insurance, financial; and other similar purposes.
Professional advisors, including lawyers, accountants, auditors, bankers, and insurers as related to the professional services they render to us.
Social networks in connection with analytics and marketing.
Other third parties. For example, we may disclose personal information at your direction; to your employer or Authorized Training Partner; or to academic institutions.

We will not share text messaging opt-in data and consent status with any third parties for marketing, promotional or advertising purposes. However, we may share your personal data with third parties as necessary to help us deliver our messaging services (e.g., platform providers, phone companies, and third parties who help deliver text messages).

We reserve the right to disclose your personal data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.

In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of our assets, your user account and personal data may be among the assets transferred.

How Long Do We Keep Your Personal Information?

We keep your personal information as long as we need it to achieve the purpose for which we collect it (e.g., provide you with information, products and services; while you have an open account with us). We may keep your personal information for longer, for example, if it is necessary to comply with our legal or reporting obligations, resolve disputes, or collect fees, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you.

To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we process your personal information; applicable legal requirements.

Embedded Content

The Site may contain embedded third-party content from other sources (e.g., videos, images, articles). Embedded content may place third party cookies on your device that monitor your interaction with the embedded content, for marketing purposes, or enhance your user experience. We have no direct control over the information these cookies collect and we recommend that you should visit the website privacy policy for the third parties that provide this content.

Links to Third Party Sites and Integrations

Our Site contains links to other websites that are not owned or controlled by us. We may also provide links to third party integrations. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services such as maps or sending requested information.

You acknowledge and agree we are not responsible for the availability of third-party sites, resources, or integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of personal information that you provide, or is collected by, such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.

Your Choices

You can always limit the information you provide to us, but you may be unable to access or receive some of the services, products, and information we offer or use features on the Site if you choose not to provide certain requested information.

We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at unsubscribe@simplilearn.com.

We will send you announcements related to the Site on occasions when it is necessary to do so. For instance, if our Site is suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may delete your Account with us.

If you have independently signed up for our Site, you may access, update or export your personal information included in your online account at any time by logging into your account and going to your profile or by reaching out to us.

If you are using an enterprise-provided account (an Authorized Training Partner or your Employer) Please review the section Notice to End Users.

We post customer testimonials/comments/reviews on our Site which may contain personal information. Prior to posting the testimonial, we obtain the customer’s consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us at grievance.redressal@simplilearn.net.

Do Not Track.

“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Site is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

Data Subject’s Rights To Complain

Users in the European Economic Area (“EEA”) and United Kingdom (“UK”)

If you are located in the EEA or UK, you have the right to request access to your data in a portable format and to request the rectification, erasure, restriction of processing, or objection to processing of your personal data. You may contact us via the means stated at the end of this Privacy Policy to submit your request. Additionally, if you are located in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with the relevant Supervisory Authority in your jurisdiction, if you have concerns about our collection and use of your personal information that we cannot solve to your satisfaction.

Personal data is also processed outside of the UK, Switzerland, and the EEA by us, or our service providers, including to process transactions, facilitate payments, and provide support services as described in the privacy policy. We use Standard Contractual Clauses adopted by the European Commission to facilitate transfers of personal data from the EEA to third countries and have entered into data processing agreements with our service providers or third parties to restrict and regulate their processing of your data. By submitting your data or using our Services, you consent to this transfer, storage, and processing by us and our sub-processors.

Users in Singapore

If you are a Singapore resident and you have a complaint, you may refer it to the office of the PDPC, as PDPC serves as Singapore’s main authority in matters relating to personal data protection and represents the Singapore Government internationally on data protection related issues. You may complain through PDPC | Report a Personal Data Protection Concern for breaches related to collection, use, disclosure and protection of personal data.

Users Other than US

In order to provide the Services to you, we must transfer your data to the United States and process it there. If you are using the Services from outside the United States, you consent to the transfer, storage, and processing of your data in and to the United States or other countries.

International Transfer

Personal data collected by us may be stored and processed in your region, and in any other country where the Company, its affiliates, or its data sub-processors operate facilities. To facilitate our global operations, we may transfer and access such information from around the world, including from other countries in which the Company has operations. A list of our global offices is available here. This Privacy Statement shall apply even if we transfer Data to other countries.

Currently, the Company and its data sub-processors have data centers in United States, India and Singapore.

The data we hold may also be processed by employees operating in countries listed above; such staff may be engaged in, among other things, product development and customer and technical support. The data protection and other laws of these countries might not be as comprehensive as those in your country. By submitting your data and/or using our Services, you consent to the transfer, storing, and processing of your data in these countries.

Note to our customers in Europe: We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use contracts to help ensure your rights and protections travel with your data. By submitting your data and/or using our Services, you consent to the transfer, storing, and processing of your data in these countries.

Automated Decision-Making, Profiling, and Artificial Intelligence

We may use automated processing technologies, including artificial intelligence ("AI"), machine learning, analytics, and similar tools, to support and improve our products, services, security, customer support, fraud prevention, personalization, marketing, recruitment, admissions, and other business operations.

These technologies may analyze personal data that you provide to us, data generated through your use of our services, and other information that we are permitted to process under applicable law. Such processing may be used to evaluate, predict, or assess preferences, interests, engagement, eligibility, risks, or other characteristics relevant to the services we provide.

We do not make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning individuals unless permitted by applicable law and subject to appropriate safeguards. Where required by law, we will provide meaningful information about the automated processing involved, implement appropriate measures to protect your rights and interests, and provide an opportunity to request human review, express your views, or challenge a decision.

AI-generated outputs, recommendations, predictions, and insights may not always be accurate, complete, or free from error. Automated processing is intended to support decision-making and operational activities and should not be relied upon as the sole basis for important decisions without appropriate review.

Single Sign-On & Other Social Media Features

Our Site includes social media features, such as the Facebook “Like” button, the “Share This” button, or interactive mini-programs. Where we have your consent, these features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing them.

You can log in to our websites using sign-in services by LinkedIn. The services will authenticate your identity and provide you with the option to share certain personal information with us such as your name and email address.

Analytics & Web-beacons

As noted above in the Cookies section, we use third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to our analytics provider. This information is then used to evaluate how users use our website, and to compile statistical reports on user activity for us. We may further use the same statistical analytics tool to track or to collect your personal information. We will use this information to maintain, enhance, or add to the functionality of the Site and to personalize the experience for you.

We and our third-party advertising partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

For TOGAF® 10th Edition:

We agree to keep confidential any and all information that comes into our possession regarding the Program’s examinations. If we are found to have disclosed the content of any of the Open Group’s examination scenarios, questions, or answers to any third party other than in the normal course of our attendees taking the examinations, the Agreement and all Schedules attached to it will be immediately terminated and the Open Group shall remove all of our ATCs and Affiliates from the Accreditation Register.

For University of Cambridge Online Programs:

Applicable additional course-related policies: https://advanceonline.cam.ac.uk/privacy-notice

Children

Our Site is not directed at children under the age of 13 years old and we do not knowingly collect or solicit personal information from children under the age of 13 years.

We do not allow children below 18 years to register on our Site. If you are under the age of 18, please do not submit any personal information through our Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Service(s) or Websites. If you have reason to believe that a child under the age of 18 has provided personal information to us through our websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child’s account from our databases.

Public Forums

We may provide bulletin boards, blogs, or community threads on the Company’s Site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. Remember that when you share information publicly, it may be indexable by search engines.

Security

We employ reasonable and appropriate administrative, physical and technical measures designed to protect the security of personal information we collect from you. For example, our Site has industry standard security measures in place to protect against the loss, misuse, and alteration of personal information under our control. When you provide us with credit card information or login credentials, we encrypt that information via Secure Socket Layer (SSL). We scan our Site on a regular basis for security holes and known vulnerabilities in order to make your visit to our Site as safe as possible; use regular malware scanning tools; store your personal information behind secured networks and restrict access; encrypt all sensitive/credit information you supply via Secure Socket Layer (SSL) technology; process all payment transactions through secure gateway providers and do not store or process that information on our servers. However, no data transmitted over the Internet or stored digitally can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us or receive from us. We encourage you to use caution when using the Internet.

Governing Law and Jurisdiction

For users, who are residents of the USA: To the maximum extent permitted by law, this Policy is governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site, services and Courseware. You also agree that any action at law or in equity arising out of or relating to the Terms shall be filed only in the United States District Court for the District of Collin County, if there is no federal jurisdiction over the action, in the courts of the State of Texas located in Collin County, Texas. You hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including without limitation this paragraph.
For users who are not a resident of the U.S.A., this Agreement shall be governed by and construed in accordance with the Laws of India and the courts in Bangalore, India shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement

Notice to Site Users Outside the U.S.

When you access our Site from outside the U.S., your personal information may be transferred to, processed in, or stored in countries other than the country in which you reside, including the United States. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this Site, you acknowledge that these laws may provide a different standard of protection and you consent to the transfer of your personal data to other jurisdictions, including the U.S.

Alternative Formats

This Policy is available in alternative formats upon request. Please contact dataprivacy@simplilearn.net to request this Policy in an alternative format.

Contact Us

If you have any questions about this Policy or our data handling practices, please contact us at Bharanidharan D, Data Protection Officer at dataprivacy@simplilearn.net.

You can also reach out to us at
Simplilearn Americas Inc.
Data Protection Officer
5851 Legacy Circle, 6th Floor, Plano, TX 75024

AI service & Third-Party AI services

Our Site and chatbot may be powered, in whole or in part, by third-party AI service providers (“Third Party AI Services”) to provide and improve the Services, user inputs, messages, prompts, and related information may be transmitted to and processed by Third Party AI Services providers subject to their own terms and conditions. By using the Services, you acknowledge and expressly consent to such sharing and processing of your information and confirm that you have reviewed, or have had the opportunity to review, the terms and conditions of such Third Party AI Service Providers identified below from time to time.

AI-generated content may occasionally be inaccurate, biased, outdated, or offensive. We cannot guarantee factual accuracy of AI responses. We advise you to use discretion and verify information before acting on it.

Usage Acknowledgement:

Acceptance to not misuse the AI services:
Users agree not to misuse the Service in any way, including but not limited to:
- Generating or distributing illegal, harmful, or offensive content
- Violating intellectual property rights
- Providing false identity or payment details
- Attempting to reverse-engineer or manipulate AI responses
Non-disclosure of confidential information:
You shall not disclose to any other person, in any manner whatsoever, the confidential information obtained in the course of availing the Services through the Site. Failure to comply with this obligation shall be deemed a serious breach of these terms and conditions and shall entitle us to seek appropriate legal remedies and damages.

State Specific Notices for Residents of California, Nebraska, Nevada, and Texas

This state section supplements and amends the Policy as it pertains to residents of California, Nebraska, Nevada, and Texas. The other provisions of the Policy continue to apply to residents of these states except as modified by a specific state section.

With the exception of the California, these state specific sections do not apply to personal information we obtain about you in a commercial or employment context.

Any terms defined within the applicable state consumer data protection law have the same meaning when utilized within the relevant state section, below. All other terms have the meaning set forth in the Policy or Terms and Conditions.

Consumer Rights Requests. These state-specific sections list the rights you may have under a state consumer data protection law and information on how to exercise them. Where permitted by law, we reserve the right to respond only to a verifiable request to exercise a right. A verifiable request may be made by any of the following:

the consumer who is the subject of the request,
a consumer on behalf of the consumer’s minor child, or
a natural person or person registered with the Secretary of State authorized to act on behalf of a consumer, where permitted by applicable law.

Verification. We may request additional information to verify your identity and/or authority to act on behalf of a consumer. This may require submitting identifying information that matches certain information we already maintain about you, or we may use a third-party verification service. We may not be able to respond to your request if we cannot verify your identity or authority to make the request.

You will not need to create an account with us to make a consumer request. However, if you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of your request. To the extent permitted by applicable law or regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not be impossible or require a disproportionate effort by us. If we cannot comply with your request, our response will explain the reasons.

You will also need to describe your request in sufficient detail to help us review and respond to it.

Agents. Where permitted by the applicable law, you may authorize a natural person or a business registered with the appropriate Secretary of State to exercise certain rights on your behalf. Unless you provide the authorized agent with a qualifying power of attorney, you must provide them with signed written permission to act as your agent and verify their identity with us. We reserve the right to deny requests from persons or businesses that do not submit sufficient proof of their authorization to act as your agent.

Fees. We reserve the right to charge a fee to respond to your request if the request is excessive, repetitive, or manifestly unfounded. If we intend to charge a fee, we will attempt to notify you of the grounds for doing so and the estimated cost before completing your request. While we will attempt to respond to a verifiable consumer request within forty-five (45) days of receipt, we may require an additional 45 days to respond. If we do so, we will notify you of the need for an extension.

Right to Appeal. Certain states permit you to appeal a denial of your rights request. If we deny your request, you may appeal our decision by emailing dataprivacy@simplilearn.net.

Exercising Your Rights. To exercise a right under a state consumer data protection law, please contact us at: dataprivacy@simplilearn.net

We will not discriminate or retaliate against you for exercising any right you may have under a state consumer data protection law.

CALIFORNIA RESIDENTS

Shine the Light Law (California Civil Code Section 1798.83) permits you to request information regarding our disclosure of your personal information to third parties for their direct marketing purposes. You can make a request by using the information in the “Contact Us” section of this Policy, below. In your request, please mention that you are making a “California Shine the Light” inquiry. We will provide you with a list of the categories of personal information we disclosed to third parties for their direct marketing purposes during the preceding calendar year, along with the names and addresses of these third parties. You are permitted to make this request no more than once per calendar year. We reserve our right not to respond to requests that are not submitted in accordance with these instructions.

Eraser Law. If you are a California resident under the age of 18, and a registered user of any Site where this Policy is posted, California law permits you to request and obtain removal of content or information you publicly posted. You can submit your request using the contact information in this Policy. Please note that your request does not ensure complete or comprehensive removal of the content or information you have posted and there may be circumstances in which the law does not require or allow removal, even if requested.

California Consumer Privacy Act of 2018, as amended (CCPA).

Categories of Personal Information: We may collect, or in the preceding 12 months have collected, the categories of personal information identified in the section above titled “What Personal Information Do We Collect?”

Categories of Personal Information We Disclose to Service Providers and Contractors: We may disclose, or in the preceding 12 months have disclosed, the following categories of personal information to service providers or contractors:

Identifiers (including personal information described in Cal Civ Code sec. 1798.80 (e))
Characteristics of protected classifications under federal or California law
Commercial information
Biometric information
Internet or other electronic network activity
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information
Education information
Sensitive Information
Consumer profiles

Financial Incentives. We offer financial incentives in exchange for your personal information (e.g., contests, promotions, and access to member-only deals). The financial incentives we offer are reasonably related to the value of your personal information to us. We calculate this value by determining the approximate return on increased purchases, expenses involved in providing the deals, and the expenses involved in offering and administering these activities and opportunities. You must opt in to receive a financial incentive (e.g., enroll in the loyalty program, participate in a sweepstakes) and you may opt out at any time by emailing dataprivacy@simplilearn.net

Sale and Sharing of Personal Information. We do not sell personal information under the more commonly understood meaning of that word (i.e., providing personal information to third parties in exchange for money). However, we engage in common marketing and advertising practices to provide more relevant content and ads to users of our websites and services. Certain of these practices may involve “selling” or “sharing” personal information, as those terms are defined in the CCPA (sell means “renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration”; “share” means making available or disclosing a consumer’s personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration). We may “sell” or “share”, the following categories of personal information to digital advertising networks and partners:

Identifiers (including personal information described in Cal Civ Code sec. 1798.80 (e))
Characteristics of protected classifications under federal or California law
Commercial information
Internet or other electronic network activity
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information
Education information
Consumer profiles

You have the right, subject to certain limitations, to opt-out of this sale or sharing of your personal information. You may exercise this right by clicking this link: Do Not Sell or Share My Personal Information.

We do not knowingly collect or sell the personal information of minors under the age of 16 years old.

Sensitive Personal Information. We do not use or disclose your sensitive personal information for purposes other than those permitted in Section 7027(m) of the California Consumer Privacy Act Regulations.

Additional Rights. The CCPA provides California residents with the following additional rights, subject to certain exceptions:

Right to Know the following information from the 12-month period preceding our receipt of your verifiable consumer request:

The categories of personal information we have collected about you.
The categories of sources from which the personal information was collected.
The business or commercial purpose for collecting, selling, or sharing personal information.
The categories of personal information we disclosed or sold for a business purpose.
The categories of third parties we disclosed personal information to, by the category of personal information.
The specific pieces of personal information we collected about you.

Right to Delete personal information we collected about you. Please note that we may retain certain information as required or permitted by applicable law.

Right to Correct, subject to certain limitations, inaccurate personal information we maintain about you.

Right to Withdraw Your Consent, at any time, when we process your personal information based on your consent.

To exercise a right, please contact us at dataprivacy@simplilearn.net

NEBRASKA RESIDENTS

This section applies only to consumers who are residents of the State of Nebraska in accordance with the Nebraska Data Privacy Act (NDPA). The NDPA provides consumers with the following rights, subject to verification and certain limitations:

Right to Opt Out of the Sale of Personal Data, Processing for Targeted Advertising, and Profiling. Please note that any opt out is specific to the browser you use and you may need to opt out on every browser that you use.

Sale. We do not sell your personal information.

Targeted Advertising. We process your personal data for targeted advertising. To opt out, please click here to manage your privacy preferences and disable targeted advertising.

Profiling. We do not process personal data for profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning a consumer.

Additional Rights.

Right to Confirm and Access personal data we are processing about you.

Right to Request Correction of inaccurate personal data we maintain about you.

Right To Request Deletion of personal data we maintain about you.

Right to Obtain a Copy of your personal data in a portable and, to the extent technically feasible, readily usable format where the processing is carried out by automated means.

Right to Withdraw Your Consent, at any time, when we process your personal data based on your consent.

To exercise a right, please contact the Company at dataprivacy@simplilearn.net. If we deny your request, you may appeal our decision by contacting us at legal@simplilearn.net within 30 days from the date of our denial.

TEXAS RESIDENTS

This section applies only to consumers who are residents of the State of Texas in accordance with the Texas Data Privacy and Security Act (TDPSA). TDPSA provides consumers with the following rights, subject to verification and certain limitations:

Right to Opt Out of the Sale of Your Personal Data, Processing for Targeted Advertising, and Profiling. Please note that any opt out is specific to the browser you use and you may need to opt out on every browser that you use.

Sale. We do not sell your personal information

Targeted Advertising. We process your personal data for targeted advertising. To opt out, please click here to manage your privacy preferences and disable targeted advertising.

Profiling. We do not process personal data for profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning a consumer.

Additional Rights.

Right to Confirm and Access data we are processing about you.

Right to Request Correction of inaccurate personal data we maintain about you.

Right To Request Deletion of personal data we collected or maintain about you.

Right to Obtain a Copy of your personal data that you previously provided in a portable and, to the extent technically feasible, readily usable format.

Right to Withdraw Your Consent, at any time, when we process your personal data based on your consent.

To exercise a request, please contact the company at dataprivacy@simplilearn.net. If we deny your request, you may appeal our decision by contacting us at legal@simplilearn.net within 30 days from the date of our denial.

NEVADA RESIDENTS

This section applies only to consumers who are residents of the State of Nevada. You have the right to request that we not sell any of the covered information we have collected or will collect about you through our Site (e.g., name, address, email address, phone number, SSN, an identifier that allows a specific person to be contacted either physically or online). Please note, we do not sell certain personal information that we have collected about you or will collect about you through our Site. To submit your request, contact us as dataprivacy@simplilearn.net. We reserve the right to respond only to verifiable requests.

Contact Us

If you have any questions about our Privacy Policy, please contact us at

Name: Bharanidharan D
Designation: Data Protection Officer
Email ID: dataprivacy@simplilearn.net

You can also reach out to us through postal mail at:

United States of America
Simplilearn Americas Inc.
5851 Legacy Circle, 6th Floor, Plano, TX 75024
United States

India
Simplilearn Solutions Private Limited
# 53/1 C, Manoj Arcade, 24th Main, Harlkunte
2nd Sector, HSR Layout
Bangalore – 560102, Karnataka, India.

Singapore
Simplilearn Singapore Pte. Ltd.
#14-302, The Plaza,
7500A Beach Rd,
Singapore 199591.

Last Updated on: DD/MM/YYYY

Cookie Policy

This policy explains how Simplilearn (“us”, “we” or “our” ) together with its subsidiaries and third parties use cookies and other similar technologies (collectively, “cookies”) on our website, Simplilearn.com, and mobile application you visit (collectively, the “Site”). Third parties include providers of measurements and analytics services, social media networks, and advertising partners. Please read this policy together with our Privacy Policy, which sets out additional details on Cookies and web Technologies, how your personal data is used and how you can exercise your rights in relation to your personal data.

What are Cookies?

Cookies are small text files with information that your browser stores on your computer or any mobile device.

What do Cookies do?
Information in the Cookie file is used to serve multiple functions including smooth navigation between the pages, remembering your preferences and enhancing your overall browsing experience. Cookies may also be used to provide advertisements that may suit your interests.
Categories of Cookies

No	Cookie category	Cookie Type
1	Purpose	Strictly necessary Cookies- They are essential for the website to function. They enable log-in sessions, maintain security, and support basic navigation.
		Functional (Preference) Cookies-These improve user experience. They help remember language, region or UI settings by saving your preferences.
		Analytics / Performance Cookies- These track how users interact with the site. They measure traffic and usage patterns and help improve performance.
		Advertising Cookies- These cookies track users across websites, build behavioral profiles and serve preferential advertisements.
2	Origin	First Party Cookies- These are set directly by the website/domain (i.e., Simplilearn.com).
2	Origin	Third-Party Cookies- These are set by external domains for purposes including advertising, cross-site tracking and embedded services (videos, chat widgets)
3	Duration	Session Cookies- These Cookies are temporary in nature and deleted when the browser closes. These are typically used for session management and temporary tracking.
3	Duration	Persistent Cookies- These are stored for a fixed period (days/months/years). These are typically used for remembering users and tracking behavior over time.
4	Cross-Domain Cookies (i.e., cookies that follow a user across websites.	first-party cookies across subdomains. third-party cookies across university domains. tracking technologies used (GA4 linker, Meta Pixel, etc.)

How does Simplilearn use cookies?

The following cookies are used on the Site. These cookies may be set by third parties and or the data collected through them may be shared with third parties.

Strictly Necessary/ or Essential Cookies: These are essential to the basic operation of our Site and without them, we may be unable to provide the Site or certain services or features. For example, these cookies help remember information you input, enable you to navigate around the Site and use its features, or provide you with requested services.
Performance/Analytics Cookies: These gather information about how you use the Site. Analytics cookies may be set by third parties to analyze how you use the Site so we can make your use of the Site more productive or improve the Site as well as the products and services we offer. To do so, they may collect information about your equipment, browsing actions and patterns, details about your visits to our Site (e.g., traffic data, location data, logs and other communication data, and the resources that you access and use on the Site), information about your computer and internet connection (e.g., IP address, operating system, browser type, type of device you are using, mobile ad identifiers), and information about your preferences. For example, we use analytics services provided by Google Analytics.
Functionality/Personalization Cookies: These cookies save information that you enter so the Site can recognize you, remember your username or choices such as language, or personalize content for you.
Advertising and Tracking Cookies: These cookies may monitor or track your visit and interaction with the Site. They may also collect details about the device you use to access the Site (e.g., your computer or mobile phone), your IP address, browser type and operating system. Some of these cookies may follow you when you leave the Site and travel to other websites. This information helps with activities such as tailoring the Site and communications to your interests, performing ad targeting or retargeting, measuring the performance of ads; creating look-a-like audiences; and remembering whether you have previously visited the Site. We may place these cookies on your device or third parties, such as advertising partners or social media platforms may place them when you visit the Site.
Social media widgets. The Site includes social media features, such as Meta, Twitter, YouTube, LinkedIn, Telegram and Instagram widgets. These features may collect information such as your IP address and the pages you visit on the Site through cookies or other tracking technologies. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the social media companies that provide them and we recommend reviewing their policies for further information.

How to control your cookies

You can also manage cookies by visiting our Cookie Manager

OUR SITE USES THE FOLLOWING COOKIES*

(INFORMATION COLLECTED BY THESE COOKIES IS SHARED WITH THE VENDOR)

No	Domain	Cookie Policy Link
1	Magiclane App Services Private Limited, Inc.	https://www.verloop.io/privacy-policy/
2	Slack Inc	https://slack.com/intl/en-in/trust/compliance/cookie-policy
3	Hubspot	https://legal.hubspot.com/cookie-policy
4	Zoom	https://www.zoom.com/en/trust/cookie-policy/
5	Hackerearth	https://www.hackerearth.com/privacy
6	Canvas	https://www.instructure.com/policies/canvas-lms-cookie-notice
7	Webengage	https://webengage.com/legal/cookies/
8	Bolna AI	https://www.bolna.ai/privacy-policy
9	Google	Google Cookie Policy
10	Meta Pixel	https://www.facebook.com/privacy/policies/cookies/
11	New Relic	https://newrelic.com/termsandconditions/cookie-policy
12	Cloudflare	https://www.cloudflare.com/cookie-policy/
13	Gamooga	https://gamooga.com/privacy
14	Pingdom	https://www.solarwinds.com/cookies
15	LinkedIn	https://www.linkedin.com/legal/cookie-policy
16	Affirm	https://www.affirm.com/cookie-policy
17	Webengage	https://webengage.com/legal/cookies/
18	Google	Google Cookie Policy
19	Meta Pixel	https://www.facebook.com/privacy/policies/cookies/
20	LinkedIn	https://www.linkedin.com/legal/cookie-policy
21	BingAds	Cookie Policy
22	GoogleAds	Cookie Policy

*This list is subject to change

CONTACT US

For any questions, information or concerns about this Cookie Policy, you may reach out to us at dataprivacy@simplilearn.net. You may submit your concerns or raise complaints, if any by writing to our Data Privacy Officer at the following address:

Simplilearn Solutions Private Limited:
Manoj Arcade, #53/1 C, 24th Main 2nd Sector, HSR Layout, Harlkunte, Bangalore,,Karnataka, India, 560102

Simplilearn Americas Inc.,
Address: 5851 Legacy Circle, 6th floor, Plano, Texas- 75024

Last Updated on: DD/MM/YYYY

Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern our Refund Policy. When you buy a training course from us, you agree to our Privacy Policy, Terms of Use and Refund Policy.

For Self Paced Learning:

To qualify for a refund, you must:

submit your refund request within 7 days of purchasing a course
have consumed less than 25% of the video-learning content
and not requested any exam voucher or kit.

Any refund request failing to meet any of the requirements will not be accepted and no refund will be provided.

For Instructor Led Training:

To qualify for a refund, you must:

submit your refund request within 7 days of purchasing your course
have consumed less than 25% of the video-learning content
have not attended more than one (1) live online class
and not requested any exam voucher or kit

Any refund request failing to meet all of these requirements will not be accepted and no refund will be provided.

University Partnered Programs /Bootcamps:

To qualify for a refund, you must submit your refund request within 7 days from the start date of the regular class (Live or Recorded as the case maybe) whether attended or not. Any refund request failing to meet this requirement will not be accepted and no refund will be provided.

For instructor led training & University Partnered programs, Simplilearn reserves the right to reschedule/cancel a class/session due to any unavoidable circumstances. Simplilearn will reschedule any cancelled class/session.

Cancellation & Refunds: For CSM, CSPO, PSM, PSPO programs

We reserve the right to reschedule/cancel a class/session due to any unavoidable circumstances, or change the location of a class [if applicable]. To qualify for a refund, you must:

not have attended any classes
submit your refund request within 7 days of purchasing a course

Refund request can be initiated in two ways

From my orders section, by clicking on “Initiate Refund” for the relevant course. This will work when item purchase-quantity is one.
In case item purchase-quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request.

Simplilearn reserves the right to revise this policy without any prior notice.

Last Updated on 17th June 2023